1. About us

The SLK Agency Company (hereinafter the "Company") is a SASU with a capital of 1000 euros, whose registered office is located at 128 rue la Boétie – 75008 Paris and registered in the Paris Trade and Companies Register under number 840.567.549. The Company offers the supply of products and services of private concierge.

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2. Preamble

The Company invites its Users to carefully read these General Terms and Conditions of Sale and Use (hereinafter the CGV/CGU). The GTC/GTC applies to all Services provided by the Company to its Clients of the same category, regardless of the clauses that may be entered in the Client’s documents and in particular its general terms and conditions of purchase.

 

The CGV/CGU are systematically communicated to the Client who requests it.

The Client is required to take note of the Gtcs/Gtcs before any Order is placed.

In the event of a subsequent modification of the GTC/GTC, the Customer is subject to the version in force at the time of its Order.

The data stored in the Company’s IT system constitutes proof of the transactions concluded with the Client.

 

3. Definitions

“Customer” means any natural or legal person who places an Order on this Website;
 

“Order” means any order placed by the User registered on this Site, in order to benefit from the Company’s Services;
 

“Terms and Conditions of Sale and Use” or “CGV/CGU” means these Terms and Conditions of Sale and Use online;
 

"Consumer" means the natural person purchaser who does not act for professional needs and/or outside his professional activity;

 

“Professional” means the purchaser who is a legal person or a natural person acting within the framework of his professional activity;

 

“Services” means all the services offered to Users by the Company through this Site;

 

“Site” means this Site, www.ouilove-paris.com

“Company” means the SLK Agency Company, more fully described in Article I hereof; and

“User” means any person who makes use of the Site.

 

 

4. Registration

Registration on the Site is open to all major legal or natural persons and enjoying their full personalities and legal capacities.

The use of the Services offered on the Site is subject to the User’s registration on the Site.Registration is free.

In order to register, the User must fill in all the mandatory fields; otherwise the registration cannot be completed.

The Users guarantee and declare by honour that all the information communicated on the Site, particularly when registering, is accurate and in accordance with reality. They undertake to update their personal information from the page dedicated to them available in their account.

 

Every registered User has an identifier and password. These are strictly personal and confidential and must not be the subject of communication to third parties under penalty of deletion of the account of the offending Registered User. Each Registered User is personally responsible for maintaining the confidentiality of his ID and password. Under no circumstances will the Company be held liable for the impersonation of a User. If a User suspects a fraud at any time, he must contact the Company as soon as possible so that the latter can take the necessary measures and regularize the situation.

 

Each User, whether a legal person or a natural person, may only hold an account on the Site.

In case of non-compliance with the CGV/CGU, in particular the creation of several accounts for a single person or the provision of false information, the Company reserves the right to temporarily or permanently delete all accounts created by the offending Registered User.

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The deletion of the account results in the permanent loss of all benefits and services acquired on the Site. However, any Order made and invoiced by the Site before the deletion of the account will be executed under normal conditions.
In case of deletion of an account by the Company, for failure to comply with the duties and obligations set out in the CGV/CGU, the infringing User is expressly prohibited from re-entering the Site directly, through another email address or through a proxy without the express permission of the Company.

 

 

5. Service Delivery and Pricing

The Services covered by the General Terms of Reference/General Terms of Use are those listed on the Site and offered directly by the Company or its partner service providers.

The services are described on the corresponding page within the Site and mention is made of all their essential characteristics. The Company may not be held responsible for the impossibility of performing this service when the User is not eligible.

 

When a Registered User wishes to obtain a service sold by the Company through the Site, the price indicated on the page of the service corresponds to the price in euros all taxes included (tax included) and takes into account applicable discounts and in force the jur of the Order. The price indicated does not include the ancillary costs that will be indicated in the summary if applicable before placing the order.

 

The Company reserves the right to change its rates at any time. It undertakes to invoice the services at the applicable rate at the time of their Order. For services whose price cannot be known a priori or indicated with certainty, a detailed quote will be sent to the Customer.

Under no circumstances may a User require the application of discounts that are no longer in effect on the day of the Order.

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6. Order

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The Company reserves the right to change its rates at any time. It undertakes to invoice the services at the applicable rate at the time of their Order. For services whose price cannot be known a priori or indicated with certainty, a detailed quote will be sent to the Customer.

Under no circumstances may a User require the application of discounts that are no longer in effect on the day of the Order.

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7. Performance of services

The provision of services ordered on the Site will be carried out by service providers. The list of these will be communicated to the Client when the confirmation of performance of the service is sent.

The Company undertakes to use all the human and material means to carry out the service within the deadlines announced when placing the Order. However, in no case may it be held liable for delays in the performance of services caused by faults not attributable to it.

 

If the services have not been provided within the prescribed period, the resolution of the sale may be requested by the Customer under the conditions set out in Articles L 138-2 and L138-3 of the French Consumer Code. The sums paid by the Client shall be returned to it no later than 14 days after the date of termination of the contract.
This provision does not apply when the delay of the Company is due to a fault of the Customer or to a case of force majeure, that is to say the occurrence of an unforeseeable, irresistible event and independent of the Company’s will.

 

In the event that the performance of a physical service could not have been performed or would have been deferred due to an error in the address indicated by the Client, the travel costs of the Service Provider authorised by the Company to perform the unsuccessful service shall be borne by the Client.

 

 

8. Claim

For all Orders made on this Site, the Customer has a right to claim 30 days from the provision of the Service.

In order to exercise this right of complaint, the Client must send the Company, at 128 rue la Boétie – 75008 Paris, a statement in which it expresses its reservations and claims, together with the supporting documents.

 

A claim which does not comply with the conditions described above cannot be accepted.

After examining the complaint, the Site may replace or reimburse the provision of the Services as soon as possible and at its expense.

 

 

9. Consumer right of withdrawal

The Consumer does not have a right of withdrawal in accordance with Article L 121-21-8 of the French Consumer Code as reproduced below:

 

“The right of withdrawal cannot be exercised for contracts:

12) Provision of accommodation services, other than residential accommodation, goods transport services, car rentals, restoration or recreational activities that must be provided on a specified date or period”.

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9.1. Consumer right of withdrawal on services performed by Company subcontractors
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The Consumer does not have a right of withdrawal on the goods offered by the Company or its suppliers through the Site, likely to deteriorate or quickly perish, such as flower bouquets, champagne bottles, etc., in accordance with Article L 121-21-8 of the French Consumer Code as reproduced below:
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“The right of withdrawal cannot be exercised for contracts:
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4) Provision of goods liable to deteriorate or expire rapidly".

 

 

10. Processing of Personal Data and Cookies

In accordance with the French Data Protection Act of 6 January 1978, the Client has, at all times, the right to access, correct and oppose all of its personal data by writing, by mail, and with proof of identity, to the following address: 128 rue la Boétie – 75008 Paris. These personal data are necessary to process his Order and to prepare his invoices if necessary.

 

The User’s data may be communicated to the Company’s partners in charge of the execution and management of Orders.The User may therefore receive information or commercial offers from the Company or its partners.

The User may at any time oppose the receipt of these commercial offers, by writing to the address of the Company indicated above, or by clicking on the link provided for this purpose within the e-mails received.

To enable its Users to benefit from an optimal navigation on the Site and a better functioning of the various interfaces and applications, the Company is likely to implement a cookie on the User’s computer. This cookie allows to store information relating to the navigation on the Site, as well as any data entered by Users (in particular searches, login, email, password).

 

The User expressly authorises the Company to deposit on the hard drive the use of a file called "cookie".

The User has the possibility to block, change the shelf life, or delete this cookie via the interface of his browser. If the systematic deactivation of cookies on the User’s browser prevents him from using certain services or features of the Site, this malfunction cannot in any case constitute damage to the member who will not be entitled to any compensation as a result.

 

 

11. Amendments

The Company reserves the right to modify the Site, the services offered there, the CGV/CGU, as well as any delivery procedure or other component of the services performed by the Company or its Service Providers through the Site

When placing an Order, the User is subject to the stipulations set out by the CGV/CGU in force when placing the Order.

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12. Liability

The Company may under no circumstances be held liable for the unavailability, whether temporary or permanent, of the Website and, although it shall use all means to ensure the provision of the service, it maybe interrupted at any time. In addition, the Company reserves the right, by a voluntary act, to render the Site unavailable in order to carry out any update, improvement or maintenance operation.

 

As previously mentioned herein, the Company may not be held liable for any delay in the performance of a service for reasons beyond its control, beyond its control, unpredictable and irresistible or whose fault cannot be attributed to him.

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13. Jurisdiction Clause
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The law governing Cgvs/Cgus is French law. Any dispute that may arise between the Company and a User during the performance of this Agreement shall be the subject of an amicable resolution attempt. Failing this, disputes shall be brought to the attention of the courts having jurisdiction in common law.

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The Client is informed that it can resort to conventional mediation, with the Commission de la médiation de la Consommation provided for in article L 534-7 of the Consumer Code or with existing sectoral mediation bodies. It may also use any alternative dispute resolution mechanism in the event of a dispute.

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15. Pre-contractual Information
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Prior to its Order, the Customer acknowledges having communicated in a legible and comprehensible manner, the CGV/CGU and the information and information provided for in articles L 111-1 to L 111-7 of the French Consumer Code, and in particular:

• The essential characteristics of the Services;

• The price of the Services;

• The date or period on which the Company undertakes to provide the Service

• Company identity information (postal, telephone, electronic);

• Information on legal and contractual guarantees and their implementation;

• The possibility of recourse to conventional mediation in the event of a dispute;

• Information on the right of withdrawal (time limit, method of exercise).

Placing an Order on the Site implies the acceptance and acceptance of the CGV/CGU. The Client will not be able to rely on a contradictory document.