1. About us

 

SLK Agency (hereinafter the "Company") is a SASU with a capital of 1000 euros, whose headquarters is located at 128 rue la Boétie - 75008 Paris and registered in the Paris Trade and Companies Register under number 840.567.549. The Company offers private concierge services and products.

 

 

2. Preamble

 

The Company asks its Users to carefully read the present General Terms and Conditions of Sale and Use (hereinafter the GTC/UGU). The GTC/UG apply to all Services provided by the Company to its Clients of the same category, regardless of the clauses that may be included in the Client's documents and in particular its general terms of purchase.

 

The GCS/GU are systematically communicated to the Client who requests them.

 

The Client is required to read the GTC/GU before placing an Order.

 

In the event of any subsequent modification of the GTC/GU, the Client shall be bound by the version in force at the time of the Order.

 

The data stored in the Company's computer system shall constitute proof of the transactions concluded with the Client.

 

 

3. Definitions

 

"Client" refers to any individual or legal entity placing an Order on the Website;

 

"Order" refers to any order placed by the User on this Website in order to use the Company's Services;

 

"General Terms and Conditions of Sale and Use" or "GTC/UG" refers to the present general terms and conditions of sale and use online;

 

"Consumer" refers to a buyer who is an individual and who is not using the Services for professional purposes;

 

"Professional" refers to a buyer who is an individual or a legal entity using the services for professional purposes; 

 

"Services" refers to all services offered to the Users by the Company through the present Website;

 

"Website" refers to the present website www.ouilove-paris.com

 

"Company" refers to the SLK Agency, described more specifically in Article I hereof; and

 

"User" refers to any person using the Website.

 

 

4. Registration

 

Registration to the Website is open to all individuals or legal entities of full age and with full personality and legal capacity.

 

Access to the Services offered on the Website is subject to the User's registration on the Website. Registration is free.

 

In order to register, the User must fill in all the mandatory fields. The registration cannot be completed otherwise.

 

The Users guarantee and declare on their honour that all the information communicated on the Website, in particular at the time of their registration, are exact and true. They agree to update their personal information in their account.

 

Every registered User has a login and a password. The password is strictly personal and confidential and must never be communicated to a third party, under penalty of deletion of the registered User's account. Each Registered User is personally responsible for maintaining the confidentiality of his or her login and password. The Company will not be held responsible for any identity theft. If a User suspects that a fraud has occurred, he/she must contact the Company as soon as possible so that the Company can take the necessary measures and rectify the situation.

 

Each User, whether a legal entity or an individual, may only have one account on the Website.

 

In case of non-compliance with the GTC/GU, in particular creating several accounts for one person or providing false information, the Company reserves the right to temporarily or permanently delete all accounts created by the offending registered User.

 

The deletion of an account will result in the permanent loss of all benefits and services acquired on the Website. However, any Orders placed and invoiced by the Website prior to the account deletion will be fulfilled under normal conditions.

In the event of an account is deleted by the Company for failure to comply with the duties and obligations set forth in the GTC/GU, the offending User shall be strictly prohibited from re-registering on the Website with another email address or an intermediary without the express permission of the Company. 

 

5. Service provision and price

 

The Services covered by the GTC/UG are those listed on the Website and offered directly by the Company or its partner providers.

 

The services are described on the relevant page within the Website and all their main characteristics are mentioned. The Company cannot be held responsible for the inability to provide the service if the User is not eligible.

 

If a registered User wants to get a service sold by the Company through the Website, the price shown on the page of the service is given in euros including all taxes and takes into account the applicable discounts in force on the day of the Order. The indicated price does not include any incidental expenses that may be specified in the summary before placing the order.

 

The Company reserves the right to modify its prices at any time. It shall invoice the services at the rate applicable at the time of the Order. A detailed quote will be sent to the Client for services whose price cannot be known in advance or given with certainty.

 

Users shall not be entitled to claim discounts that are no longer in effect on the date of the Order.

 

 

6. Order

 

Orders may only be placed once the User has registered on the Website. Users may add Services to their basket when they are logged in to their account. Users can access the summary of their basket to confirm the Services they wish to order and place their Order by pressing the "Order" button.

 

 

7. Carrying out the services

 

The services ordered on the Website will be provided by service providers. The list of service providers will be communicated to the Client when the service confirmation is sent.

 

The Company shall use all human and material resources to carry out the service within the deadlines announced when the Order was placed. However, the Company shall in no way be held responsible for delays in the performance of services caused by factors beyond its control.

 

If the services are not provided within the agreed time, the Client may request the sale to be cancelled in accordance with Articles L 138-2 and L138-3 of the French Consumer Code. The sums paid by the Customer will be returned to him no later than fourteen days after the date the contract is terminated.

This provision does not apply when the delay is due to the Client's fault or to a case of force majeure, i.e. an unforeseeable, unavoidable event beyond the Company's control.

 

In the event a physical service can't be performed or is postponed due to an error in the address given by the Client, the travel expenses of the service provider hired by the Company to perform the unsuccessful service will be charged to the Client.

 

Force majeure may be invoked if exceptional conditions (sanitary, climatic, etc.) render the execution of the service partially or totally impossible. In accordance with French law, invoking force majeure involves the occurrence of unforeseeable, unavoidable and external event(s). No refunds can be given if this is invoked.

 

7.1 Modifications before the event

 

Any request to modify an Order must be sent in writing to SLK AGENCY at the following address SLK AGENCY / , 128 rue la Boétie, 75008 Paris or by email: hello@ouilove-paris.com. The following are considered as modifications: written requests from the Client resulting in a change of date, a change of residence, a change in the performance of the service, a change in the location or any other modification related to the initially agreed service. Any request to change the Order is subject to availability and payment of the modification fees listed below and the fees charged by the service providers/hosts to make a modification. Any modification fees charged by the service providers/hosts shall be approved by the Customer beforehand. In any case, SLK AGENCY will charge the following fees for a modification:

- 15€ fee for any project under 300€.

- 30€ fee for any project between 301€ and 599€.

- 50€ for any project between 600€ and 1799€.

- 80€ fee for any project greater than or equal to 1800€.

 

Modifications cannot be made less than 24 hours before the scheduled date of the service.

 

7.2 Modifications during the service

 

Any interrupted or shortened stay or any Service not used by the Client for a reason beyond SLK AGENCY's control shall not give right to any refund. Clients who fail to show up at the location of their stay will be charged 100% of the total amount of the Order, including options.

 

7.3 Cancellation before the event

 

The Client may cancel all or part of the Order by sending a request by registered mail with acknowledgement of receipt to the following address SLK AGENCY / , 128 rue la Boétie, 75008 Paris. The cancellation date is determined by the date of receipt of the letter. Any cancellation will result in the following minimum fees:

- more than 60 days before the event: 25% of the price of the Order

- between 60 and 30 days before the event: 50% of the Order price

- between 29 days and 15 days: 75% of the Order price

- less than 14 days before the event or no show: 100% of the Order price. SLK AGENCY shall refund the sums paid by the Client after deducting cancellation fees and administration costs as soon as possible and no later than fourteen (14) days after the cancellation of the Order.

 

8. Claims

 

The Client has the right to make a claim within 30 days of the Service being delivered for all Orders placed through the present Website.

 

In order to exercise this right, the Client must send a statement to the Company at the following address: 128 rue la Boétie - 75008 Paris, France, in which the Client expresses reservations and claims, along with the relevant supporting documents.

 

Claims that do not comply with the conditions described above cannot be accepted.

 

After examining the claim, the Website may replace or refund the Services as soon as possible and at its own expense.

 

 

9. The Consumer's right of withdrawal from the Services offered by the Company

 

The Consumer has no right of withdrawal on the Services offered by the Company in accordance with Article L 121-21-8 of the Consumer Code as shown below:

 

"The right of withdrawal can not be used for contracts :

 

12° For accommodation services, other than residential accommodation, goods transportation services, car rentals, catering or leisure activities that have to be provided on a specific date or period".

 

 

9.1. The Consumer's right of withdrawal from services provided by the Company's subcontractors

 

The Consumer has no right of withdrawal on goods offered by the Company or its suppliers through the Website, which are likely to deteriorate or perish quickly, such as flower bouquets, champagne bottles, etc., in accordance with Article L 121-21-8 of the French Consumer Code as shown below:

 

"The right of withdrawal cannot be used for contracts :

 

4° Of supply of goods likely to deteriorate or expire quickly".

 

 

10. Processing personal data and cookies

 

In accordance with the French Data Protection Act of January 6, 1978, the Client has the right to access, modify, correct or delete any of his/her personal information at any time by sending a written request, with proof of identity, to the following address: 128 rue la Boétie - 75008 Paris. This personal information is needed to process the User's Order and to issue invoices, if applicable.

 

The User's personal data may be communicated to the Company's partners handling the execution and management of the Orders. The User may therefore receive information or commercial offers from the Company or its partners.

 

The User may at any time object to receiving such commercial offers by sending a letter to the Company's address indicated above or by clicking on the link provided for this purpose in the e-mails received.

 

The processing of this information has been declared to the CNIL.

 

The Company may place a cookie on the User's computer to allow the User to navigate optimally on the Website and to improve the various interfaces and applications. This cookie is used to store information concerning navigation on the Website, as well as any data entered by the Users (in particular searches, login, email, password).

 

The User expressly authorizes the Company to deposit a file called a "cookie" on the User's hard disk.

 

The User can block, modify the duration of conservation, or delete this cookie through the browser interface. If Users systematically disable cookies on their browser, they may not be able to use certain services or features of the Site. However, this malfunctioning shall not justify any damage for the member, who shall not be entitled to claim any compensation for this.

 

 

11. Modifications

 

The Company reserves the right to modify the Website, the services offered therein, the GTC/UGs, as well as any delivery procedure or any other component of the services provided by the Company or its Providers through the Website

 

When placing an Order, the User shall be subject to the provisions of the GTC/UGs in effect at the time the Order is placed.

 

 

12. Liability

 

The Company shall not be held liable for the unavailability, whether temporary or permanent, of the Website and, although the Company makes every effort to provide the service, it may be interrupted at any time. In addition, the Company reserves the right to voluntarily make the Website unavailable in order to perform updates, improvements or maintenance.

 

As previously mentioned, the Company shall not be liable for any delay in the provision of a service for reasons that are beyond its control, unforeseeable and unavoidable or for which it cannot be held responsible.

 

 

13. Intellectual property

 

The brand, logo, and graphic style of this Website are registered trademarks at the INPI and the works are protected under intellectual property, whose property is exclusively owned by the Company. Any dissemination, exploitation, representation, reproduction, whether partial or complete without the express permission of the said company will expose the offender to civil and criminal prosecution.

 

 

14. Jurisdiction clause

 

The law governing the GTC/GU is the French law. Any dispute that may arise between the Company and a User during the execution of the present terms and conditions will first be settled amicably. Failing that, the disputes will be presented to the competent courts under common law.

 

The Client is informed that he can resort to a conventional mediation, with the Mediation Commission of the Consumption provided for in the article L 534-7 of the Code of consumption or with the existing sectorial mediation authorities. The Client may also use any alternative dispute resolution method in the event of a dispute.

 

 

15. Pre-contractual information

 

Prior to placing an Order, the Client acknowledges that he/she has been given a legible and comprehensible copy of the GTC/GU and the information and details specified in Articles L 111-1 to L 111-7 of the French Consumer Code, in particular:

- The main characteristics of the Services;

- The price of the Services;

- The date or the deadline by which the Company undertakes to provide the Service

- Information relating to the identity of the Company (postal, phone and electronic information);

- Information on the legal and contractual guarantees and how they are implemented;

- The possibility to use conventional mediation in case of dispute;

- Information on the right of withdrawal (time limit, method of exercise).

 

Placing an Order on the Website implies the acceptance of the GTC/GU. The Client cannot invoke any contradictory documents.